What is Virtual Agent edureka.co

An AI virtual agent is an intelligent software application that uses artificial intelligence (AI), natural language processing (NLP), and machine learning (ML) to understand and give responses to user questions. Different from the regular chatbots that rely on fixed scripts, virtual agents can perform intent analysis, learn from the interaction, and control the conversation in a sophisticated way.

In simple terms, it is a digital agent that manages customer conversations through voice, chat, or email while keeping the interaction helpful and pleasant.