Enhancing Customer Satisfaction Through NPS Rating – A Case Study marketgenics.co

The customer, a well-known battery swapping network in North India, wanted to gauge customer satisfaction and pinpoint areas where their service might be improved. They hired Marketgenics India Pvt Ltd to carry out a Net Promoter Score (NPS) Rating for Consumer Satisfaction Study in order to do this. The objective was to gather customers’ input, gauge customer loyalty, and identify areas where the customer experience could be improved.